Our products are hand made in our UK workshop and can only be purchased here or our Etsy store. Any other shop claiming to sell our products is a fraudulent website.
IMPORTANT! Wait times will be updated here as soon as it changes. Wait times do not include shipping time and the period of time shown is how long it takes to make your order - also known as production time.
All of our latex designs are made by hand in our UK workshop.
Please see updated wait time below -
Updated wait times 3rd February 2020 - Your order will be specially hand-made for you - we are still very busy and orders are queued and dealt with in order. Our production times are still currently 4-6 weeks (excluding items which have their own longer production time stated in a listing and shipping time). Urgent orders are currently not possible due to huge workload, sorry.
Updated wait times 6th December 2019 - Your order will be specially hand-made for you - we are still very busy and orders are queued and dealt with in order. Our production times are currently 4-6 weeks (excluding items which have their own longer production time stated in a listing and shipping time). Urgent orders are currently not possible due to huge workload, sorry.
We currently are not accepting bespoke order requests or offering a custom design service due to high demand.
We do not offer a chlorination service.
Orders within the UK are sent by DPD or first class recorded mail, which means that the parcel needs to be signed for. If you're not in when the postman calls, he will leave you a card giving details of re-delivery or the address of your local collection office.
Orders outside the UK are sent out via DPD or Royal Mail's Standard Airmail or International tracked/signed service, depending on the weight and value of the parcel.
We are not responsible for any import duties charged at customs for parcels going outside the EU
UK & Northern Ireland = £5
Europe - Orders under £100 = £12
Orders over £100 = £17
Rest of world - Orders under £100 = £15
Orders over £100 = £20
Our policy lasts 30 days from receipt of goods. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Once you receive your order, please check that the order is correct.
Please try garments on over your own underwear for hygiene reasons, just in case you need to return the items. PLEASE DO NOT SHINE THE LATEX UNTIL YOU HAVE DECIDED TO KEEP IT as we do not accept returns on items that have been polished.
To be eligible for a return, your item must be unused and in the same condition that you received it, in an unwashed and unpolished state. It must also be in the original packaging.
If you need to return an item, you may choose to exchange goods or to have your payment refunded. To complete your return, we require a receipt or proof of purchase, so please include a copy of your invoice, along with a note stating if you require an exchange or refund.
Items in the UK must be returned by recorded post, as we cannot accept responsibility for items that get lost on their way back to us.
If you are returning goods from outside the EU, please mark clearly on the customs declaration that the items are being returned to the manufacturer, so that customs charges are not incurred.
We recommend using a tracked or insured shipping method
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received it will be inspected.
If you require an exchange, we will be in touch once your replacement items are complete and send an invoice for shipping.
If a refund is requested, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your item(s), you should mail to: Cathouse Clothing, Cathouse Clothing, unit 17 Victoria springs, Wakefield Road, Liversedge, Liversedge, WF15 6BU, United Kingdom
Please be careful when trying on latex rubber items - we cannot accept responsibility for latex clothing which has been torn or snagged on jewellery or fingernails etc. - Latex is a very delicate material and we do not accept returns on torn rubber clothing. Please follow the guidelines on looking after your clothing correctly here