Our products are hand made in our UK workshop and can only be purchased here or our Etsy store. Any other shop claiming to sell our products is a fraudulent website.
WAIT TIMES - IMPORTANT! Wait times will be updated here as soon as it changes. Wait times do not include shipping time and the period of time shown is how long it takes to make your order - also known as production time.
All of our latex designs are made by hand in our UK workshop. We are a team of only 2 people - we are not a big warehouse with large production.
Please see updated wait time below -
UPDATE - 11th September 2023
We are continuing to be very busy and wait times are still 8-10 weeks
WE DO NOT SHIP TO P.O BOX ADDRESSES
UK ORDERS - VAT at 20% will be added to UK orders when checking out.
EU ORDERS - You will NOT be charged taxes upon checkout but you will be charged taxes at customs , along with a courier handling fee FOR ALL ORDERS. Duty will also be charged on values of over 150 euros.
We are not responsible for these fees and you should allow for these additional charges in your country. Please do not ask us to enter incorrect information on customs documents as this cannot be done and is illegal.
Orders that are returned to us because of unpaid customs fees will not have shipping costs refunded and may be charged a return fee.
SPAIN - please supply your DNI or NIE for customs purposes.
ITALY - please supply your 'Italian Codice Fiscale' for customs purposes
WE CAN NO LONGER SHIP TO EU BUSINESS ADDRESSES! NO P.O BOX or packet shop addresses. Please use a residential address only.
ORDERS OUTSIDE THE UK/EU - You may be charged taxes and duties at customs depending on import rules for your country. We are not responsible for these fees and you should allow for these additional charges in your country. Orders that are returned to us because of unpaid customs fees will not have shipping costs refunded.
Shipments to Russia/Brazil: WE ARE NOT ABLE TO SHIP TO RUSSIA AT THIS TIME. You will need to provide your 'Addressee Identification Reference Number': For customs purposes, Russia and Brazil require the submission of an addressee specific identification number when Russian/Brazilian individuals import goods from overseas. This is a 10 or 12 numerical digit code for items into Russia and to Brazil the individuals CPF in the format: 000.000.000-00
All of our latex items are sent lightly powdered. Once you have decided to keep your order, we recommend lightly rinsing and drying before using shiner and dressing aid. Our range of care products can be found here
Care information can be found here
We currently are not accepting bespoke order requests or offering a custom design service due to high demand.
We do not offer a chlorination service.
Orders within the UK are sent by DPD or first class recorded mail, which means that the parcel needs to be signed for. If you're not in when the postman calls, he will leave you a card giving details of re-delivery or the address of your local collection office.
Orders outside the UK are sent out with either DPD, DHL, DHL Globalmail (Deutsche post) or Royal Mail's International tracked or signed service, depending on the destination, weight and value of the parcel.
We are not responsible for any import duties/taxes charged at customs for parcels going outside the UK
UK & Northern Ireland = £6 +VAT
Europe - Orders under £100 = £20
Orders over £100 = £24
Rest of world - Orders under £100 = £26
Orders over £100 = £32
We are currently unable to ship to Russia, Haiti, Nicaragua, Turkmenistan, China Ukraine and Venezuela
Our policy lasts 30 days from receipt of goods. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Once you receive your order, please check that the order is correct.
Please try garments on over your own underwear for hygiene reasons, just in case you need to return the items. PLEASE DO NOT SHINE THE LATEX UNTIL YOU HAVE DECIDED TO KEEP IT as we do not accept returns on items that have been polished.
To be eligible for a return, your item must be unused and in the same condition that you received it, in an unwashed and unpolished state. It must also be in the original packaging.
If you need to return an item, you may choose to exchange goods or to have your payment refunded. To complete your return, we require a receipt or proof of purchase, so please include a copy of your invoice, along with a note stating if you require an exchange or refund.
Items in the UK must be returned by recorded post, as we cannot accept responsibility for items that get lost on their way back to us.
If you are returning goods from overseas, please mark clearly on the customs declaration that the items are being returned to the manufacturer, so that customs charges are not incurred.
We recommend using a tracked or insured shipping method
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received it will be inspected.
If you require an exchange, we will be in touch once your replacement items are complete and send an invoice for shipping.
If a refund is requested, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
To return your item(s), you should mail to: Cathouse Clothing, unit 17 Victoria springs, Wakefield Road, Liversedge, WF15 6BU, United Kingdom
Please be careful when trying on latex rubber items - we cannot accept responsibility for latex clothing which has been torn or snagged on jewellery or fingernails etc. - Latex is a very delicate material and we do not accept returns on torn rubber clothing. Please follow the guidelines on looking after your clothing correctly here