Ordering information
Our products are hand made in our UK workshop and can only be purchased here or our Etsy store. Any other shop claiming to sell our products is a fraudulent website.
WAIT TIMES - IMPORTANT! Wait times will be updated here as soon as it changes. Wait times do not include shipping time and the period of time shown is how long it takes to make your order - also known as production time.
All of our latex designs are made by hand in our UK workshop. We are a team of only 2 people - we are not a big warehouse with large production.
Please see updated wait time below -
UPDATE - 12th December 2024
We are continuing to be very busy and wait time is up to 7-9 weeks, meaning your order may be shipped before this but please allow 7-9 weeks for your order to be made and shipped
UPDATE - 2nd August 2024
We are continuing to be very busy but wait times have dropped slightly. Wait time is now up to 8-10 weeks, meaning your order may be shipped before this but please allow 8-10 weeks for your order to be made and shipped
ORDERING
WE DO NOT SHIP TO P.O BOX ADDRESSES
UK ORDERS - VAT at 20% will be added to UK orders when checking out.
EU ORDERS - You will not be charged taxes upon checkout but taxes/duties will be due via customs. We are not responsible for these fees and you should allow for these additional charges in your country. Orders that are returned to us because of unpaid customs fees will not have shipping costs refunded and may incur a charge.
ORDERS OUTSIDE THE UK/EU - You may be charged taxes and duties at customs depending on import rules for your country. We are not responsible for these fees and you should allow for these additional charges in your country. Orders that are returned to us because of unpaid customs fees will not have shipping costs refunded.
Shipments to Russia/Brazil: WE ARE NOT ABLE TO SHIP TO RUSSIA AT THIS TIME. You will need to provide your 'Addressee Identification Reference Number': For customs purposes, Russia and Brazil require the submission of an addressee specific identification number when Russian/Brazilian individuals import goods from overseas. This is a 10 or 12 numerical digit code for items into Russia and to Brazil the individuals CPF in the format: 000.000.000-00
________
All of our latex items are sent lightly powdered. Once you have decided to keep your order, we recommend lightly rinsing and drying before using shiner and dressing aid.
Care information can be found here
We currently are not accepting bespoke order requests or offering a custom design service due to high demand.
We do not offer a chlorination service.
SHIPPING
Orders within the UK are sent with Royal Mail tracked service. If you're not in when the postman calls, he will leave you a card giving details of re-delivery or the address of your local collection office.
Orders outside the UK are sent out with either DHL or Royal Mail's International tracked or signed service, depending on the destination, weight and value of the parcel.
We are not responsible for any import duties/taxes charged at customs for parcels going outside the UK
SHIPPING COSTS
UK & Northern Ireland = £6 +VAT
Europe - Orders under £100 = £20
Orders over £100 = £24
Rest of world - Orders under £100 = £26
Orders over £100 = £32
We are currently unable to ship to Russia, Haiti, Nicaragua, Turkmenistan, China Ukraine and Venezuela
RETURNS
Our policy lasts 30 days from receipt of goods. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
Once you receive your order, please check that the order is correct.
Please try garments on over your own underwear for hygiene reasons, just in case you need to return the items. PLEASE DO NOT SHINE THE LATEX UNTIL YOU HAVE DECIDED TO KEEP IT as we do not accept returns on items that have been polished.
To be eligible for a return, your item must be unused and in the same condition that you received it, in an unwashed and unpolished state. It must also be in the original packaging.
If you need to return an item, you may choose to exchange goods or to have your payment refunded. To complete your return, we require a receipt or proof of purchase, so please include a copy of your invoice, along with a note stating if you require an exchange or refund.
Items in the UK must be returned by recorded post, as we cannot accept responsibility for items that get lost on their way back to us.
If you are returning goods from overseas, please mark clearly on the customs declaration that the items are being returned to the manufacturer, so that customs charges are not incurred.
We recommend using a tracked or insured shipping method
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received it will be inspected.
If you require an exchange, we will be in touch once your replacement items are complete and send an invoice for shipping.
If a refund is requested, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
To return your item(s), you should mail to: Cathouse Clothing, unit 17 Victoria springs, Wakefield Road, Liversedge, WF15 6BU, United Kingdom
Non-returnable items:
Gift cards
Please be careful when trying on latex rubber items - we cannot accept responsibility for latex clothing which has been torn or snagged on jewellery or fingernails etc. - Latex is a very delicate material and we do not accept returns on torn rubber clothing. Please follow the guidelines on looking after your clothing correctly here